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The ultimate aim of any organization is to build a strong and lasting relationship with their customers and to keep them satisfied. What matters most for doing that has not much to do with how better the company manages its internal operations; but, how faster and efficiently the company delivers to them. Legitimate information about their orders is what the end consumer wants.

A holistic support system needs to be in place to focus on some of the areas and pain points that our traditional logistic infrastructure has failed to deal with.

• • Transparency: The industry is often subjected to darkness when it comes to estimating the time and cost of shipping or predicting a supply chain shock coming our way

• • Vendor Management: Well-established organizations can have hundreds of vendors and the situation can get very complex while deciding the vendor as each of them have different pay rates and contract terms
  • Customer Service: Customers want to know and track the movement of their consignments to be assured about its safety

• New age TMS system has the ability to predict and optimize the route time and maintain an efficient route schedule. Like a system running on live data to assist the driver through a complex road network
• The shipment can be tracked and located in real-time, be it during transportation or in warehouse
• With the help of Internet of Things and cloud services, TMS and ERP can share data to any device and communicate with it at any point of time
• Meta-Intelligence is being coupled with the TMS to facilitate the interaction with different business functions such as customer service, sales, marketing, and distribution
• Freight applications based on the aggregator model have surfaced, which allows shippers to shop for transportation via any device at any point of time
• Machine learning is helping the TMS develop decision-making ability based on the model followed by the organization. It observes the organization’s way of operation and adapts to it

Like all leading organizations, we here at Chowgule Brothers have been proactive in adapting to the transportation management system and the technologies that come with it. We prioritize customer experience and the needs of our clients and provide a range of solutions to increase efficiency when we hit the roads.

You might also like to read: Blockchain and it’s integration with the supply chain.